vW
veronique W
1 reviews | Active since Mar 2015
06 Mar 2015, 14:56
not satisfied with service
I send m phone for an update, buy there were also a black stripe through the phone. I upgraded my contract on the 28 August 2014 and send it in on before the 28 February 2015. They said if it was m fault I would have to pay R380, but if it's not they'll send a new phone. The 6 months warranty did not expired. Did not get a new phone and it was not m fault. What am I suppose to do. They send m old phone back. Phoned them and they keep on saying the warranty is over.
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Replies (1)
MTN South Africa's replyOfficial
09 Mar 2015, 15:51Hello nikki wp,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the Job card number or the IMEI number for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre help desk for a full fault report.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the Job card number or the IMEI number for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre help desk for a full fault report.
Regards,
Ayanda
REQ:***
MTN South Africa's reply09 Mar 2015, 15:51
Official
Hello nikki wp,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the Job card number or the IMEI number for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre help desk for a full fault report.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the Job card number or the IMEI number for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre help desk for a full fault report.
Regards,
Ayanda
REQ:***