Not satisfied with MTN

MTN is horrible in handling their customer's queries. They are quick to help you when they need sales but when a customer needs assistance they drag their feet and do not attend to their customer's needs. Under my contract with MTN i have two iPhone 13s, One of the device was ****** on Sunday 05.May.2024, I then called on Monday 06.May.2024 to have the phone blacklisted however the wrong device was blacklisted which is mine and now i am sitting with a device that is not active "No service" for two weeks now. I have been to two MTN stores with my affidavit,contract,proof of purchase and my device package (box) but I was told the stores do not unblacklist devices. I then called customer service again for the 100th time and the lady by the name of Nomathamsanqa Ntlanganiso said she did unblacklist my phone but it is still not active (No service) since then i have been on calls with MTN to resolve the issue and i am not getting any help.

I am getting different stories everyday, No agent seems to know what is happening, I am being taken from pilar to post and being given falls promises. I was asked to switch off the phone for 7Hrs which i did but the phone is still on "No service" i have even left the phone off now for 2weeks because it is of no use to me since it is still on no service and i am expected to pay for the phone. They even said they logged a ticket for me - REQ*** on Monday 13/05 to resolve the issue i am having but till this day it is not resolved and my phone is still not working. They came to me to say they have escalated my issue to their support team but customer service is not giving me proper feedback. They are no longer responding to my emails now when follow up and when i call customer service they are telling me they do not see any comment on the ticket. Its been a month now trying to solve this issue and no one in MTN is helping.

I have emphasised that i need urgent assistance on this matter as I need to use this phone for work. I can never recommend MTN to anyone if they need a contract because they only care about sales but when the client needs service they deliver poorly. This is my first contract with MTN and i regret going for it and will never ever go for it as soon as my contract ends!