TD
Tanya D
1 reviews | Active since Oct 2013
22 Sept 2015, 09:36
Not returning or confirming email received
I received the following mail as a confirmation of a telephonic conversation. I have upgraded and emailed twice for confirmation of that the credit was passed. Emails are read, but not rep**** to. But when i wanted to cancell the contract, they phoned me within a couple of minutes. <br> <br> \Good day
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Replies (1)
MTN South Africa's replyOfficial
22 Sept 2015, 11:43Hello tdeysel,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply22 Sept 2015, 11:43
Official
Hello tdeysel,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***