1 reviews | Active since Aug 2015
Not responding to queries - ********** Transaction
I have been harassed by Shapiro Shaik Defries and Associates (Account number A***) for the last month about monies owing to MTN. I explained to them that I opened a case of Identity theft. This company is not acting out of their own, and somebody at MTN must have instructed them. Shapiro Shaik Defries and Associates can also not provide me with the documentation on which they base their accusations, which is an infringement on my rights as a Consumer and the ACT concerned, neither can MTN.<br> It has now come to light that I am blacklisted despite me having a SAPS case number and a Mr Marc Quinn from MTN giving me the assurance that this matter was resolved.<br> <br> Please have this matter sorted out and have my name cleared with the credit bureau as I will be forced to test this matter in out courts.<br>
Thank you for your post.
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met and addressed as per ***.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Thank you kindly.
Warm Regards,
Willem
REQ:***
Thank you for your post.
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met and addressed as per ***.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Thank you kindly.
Warm Regards,
Willem
REQ:***