Not Responding to Network Complaints

I have reported the lack of network a number of times. I am realistic in that I do not expect MTN to rush out a technician to built a special tower for me....but :<br> <br> 1. Simplify your template to report network problems. The form asks repetitive questions. Where do you stay. State house and then will only accept the template if you state which level of the duplex you stay in ???<br> <br> 2. Actually provide feedback MTN. You submit the template and you get this confirmation email with a reference number. Then it is dead end from there. No call or email to follow up from MTN's side. ( this has been repeated about 10 times now, so it is not just a simple slip up, this is how MTN operates ) Try and follow this report up through the call centre. If you have 20 minutes to get to a dead end, go this route.<br> <br> Could MTN actually just follow up even if it is to tell me there is nothing that can be done to resolve this matter.<br> <br> Any suggestions on what alternatives there are. Cell C does not have a network, tried that one before. Disaster ! So I guess it is Vodacom. Thanks heaven my contract expires at the end of the month. New network here we come !!!<br> <br> <br> <br>