BD
Boitumelo D
1 reviews | Active since Jun 2015
22 Jun 2015, 22:31
Not responding to emails
I have recently been trying to arrange a payment arrangement with MTN for settling an outstanding balance of +- R2000. They send me statement but when I send them emails they don't respond. I just got off the phone trying to call the call centre but I heels for overt 30 minutes with nothing at all. My call never went through. They don't answer calls or respond to emails. Really ridiculous
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MTN South Africa's replyOfficial
25 Jun 2015, 14:02Hello MissTumz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried to contact you on your cell phone and also sent an email however there has been no response. Our services were disrupted by the industrial action but they have now normalised. Please contact us on 808 to make the neccessary arrangement.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried to contact you on your cell phone and also sent an email however there has been no response. Our services were disrupted by the industrial action but they have now normalised. Please contact us on 808 to make the neccessary arrangement.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,
MTN South Africa's reply25 Jun 2015, 14:02
Official
Hello MissTumz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried to contact you on your cell phone and also sent an email however there has been no response. Our services were disrupted by the industrial action but they have now normalised. Please contact us on 808 to make the neccessary arrangement.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried to contact you on your cell phone and also sent an email however there has been no response. Our services were disrupted by the industrial action but they have now normalised. Please contact us on 808 to make the neccessary arrangement.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,