1 reviews | Active since Dec 2013
not resolving my complaint, 2nd submission
PLEASE REVIEW MY PREVIOUS SUBMISSION.<br> <br> BEFORE YOU GO AND TELL ME THAT IT IT'S FIXED READ THRU MY COMPLAINT.<br> <br> TWO DIFFERENT LINES *** AND ***.<br> <br> LINE 1 ***) <br> WAS CLAIMED TO BE RESOLVED ON 6 OCT. R1133.26<br> <br> LINE 2 ***) <br> YOU DON'T EVEN BOTHER TO READ THRU MY COMPLAINT!<br> <br> MTN DID NOT UPGRADE MY LINE 11AUG 2015 WHICH THEN CAUSED ME TO SUFFER OUT OF BUNDLE FEES DUE TO MTN THINKING I HAVE ONLY 2GB AVAILABLE. <br> <br> MTN NOW DO NOT READ MY COMPLAINTS AND MTN NOW ASSUME LINE 1 ONLY IS MY COMPLAINT. <br> <br> LINE 2 MUST BE FIXED.<br> DO NOT STATE COMPLAINT RESOLVED AND QUOTE R1133.26 26 OCT AS RESOLUTION DATE.<br> <br> I HAVE TWO COMPLAINTS!!!<br> LOOK AT LINE *** WHERE I UPGRADED 11 AUG. MTN DID NOT GIVE ME 3GB I WAS LEFT ON 2GB.<br> <br> I HAVE A SIGNED CONTRACT AND DEMAND YOU HONOUR IT FROM 11 AUGUST.<br> MTN UPGRADED ME ONLY ON 6 SEPT TO 3GB.<br> <br> 8 SEPT ***, <br> 18 Sept - ***, <br> 10 Oct REQ ***, <br> 13 Oct REQ ***, <br> 26 Oct REF 7 230 974<br> 27 Oct REQ ***<br> <br> YOU DEMAND A PAYMENT, I WANT MY ACCOUNT RESOLVED.<br> <br> PLEASE CALL ME IF YOU DON'T UNDERSTAND THE ISSUE. ***<br> <br> <br> Please accept my apologies for STILL being frustrated<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
The credit for August has been passed to the account already. The credit for September month on cell *** has been approved and will be captured. The credit for R1133.26 for August month has been done for line ***. This line usage limit has been set up in August month.
***:
The credit for August month has been approved and will be captured to the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
The credit for August has been passed to the account already. The credit for September month on cell *** has been approved and will be captured. The credit for R1133.26 for August month has been done for line ***. This line usage limit has been set up in August month.
***:
The credit for August month has been approved and will be captured to the account.
Kind Regards,
Alice van der Merwe
***
