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Nicky N
1 reviews | Active since Oct 2015
21 Oct 2015, 16:11
NOT RESOLVING BILLING PROBLEM
Its been a month after I went to MTN store 3 times, 1request for a refund and writing 2 complaint reports on HelloPeter and emailing the customercare department - NO LUCK!!!!!!<br> I went to MTN WOODMEAD store where i spoke to the manager who showed me that the billing department closed the refund request with the reason that the Store manager should resolve my billing. So I was told that he cant over rule the billing department and that i should just pay what i get billed for. Firstly i took out a TopUP contract but MTN's billing me???? ***???? HOW DOES THAT WORK??? NOW MTN IS MAKING IT MY PROBLEM THAT THE CONSULTANT DIDNT DO HER JOB, NOT SURPRISED SHE PROBABLY NEVER GOT TRAINING!!!!! if it was one of them who got billed for something im sure they would have got refunded in a blink of an eye. MTN IS USELESS!!!! NOW I MUST JUST PAY??? the replies i get on my hellopeter complaint reports are **** im sure they copy and paste everything!!!!! This is not the end of me. I wish the FSB closes MTN because MTN doesnt care and probably never will...
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MTN South Africa's replyOfficial
25 Oct 2015, 08:37Hello Nicky077,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the usage limit was only set on 02-10-2015 and the charges are valid , should you need to query this further kindly refer to the store where you took this contract, as on our systems there was no usage limit set.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the usage limit was only set on 02-10-2015 and the charges are valid , should you need to query this further kindly refer to the store where you took this contract, as on our systems there was no usage limit set.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply25 Oct 2015, 08:37
Official
Hello Nicky077,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the usage limit was only set on 02-10-2015 and the charges are valid , should you need to query this further kindly refer to the store where you took this contract, as on our systems there was no usage limit set.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the usage limit was only set on 02-10-2015 and the charges are valid , should you need to query this further kindly refer to the store where you took this contract, as on our systems there was no usage limit set.
Warm Regards
Nompumelelo
REQ:***
Best regards,