SM
Siwapiwe M
1 reviews | Active since Jan 2015
23 Jun 2015, 13:54
NOT REGISTERED ON NETWORK, WHY???
I got disconnected from the network on the 23 of May 2015 after such a long time of being an MTN customer. I haven't been able to use my number/sim for the past month as it keeps telling me that i am not registered. And the 808 or any other call center is not working. PLEASE resolve this before i lose my patience with you and cancel my contract. I have sent numerous emails and Hello Peter reports with no help. This is my last call to you. DO SOMETHING, NOW. You can try reach me on my alternative number as the one of yours is not functioning. ***(i know its from the rival but call me on it)
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Jul 2015, 17:20Hello Swesh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a query to check why this number was disconnected and to have it reconnected.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a query to check why this number was disconnected and to have it reconnected.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply04 Jul 2015, 17:20
Official
Hello Swesh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a query to check why this number was disconnected and to have it reconnected.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a query to check why this number was disconnected and to have it reconnected.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,