CC
Christian C
1 reviews | Active since Jun 2009
04 May 2015, 17:44
Not Refunding my money
Good day,<br> <br> Previous to my last complaint, my line was only connected on the 10 April 2015, this was 3 weeks after my payment was made and after numerous trips to your legal department in Roodepoort. I have given enough time now for my promo fee money to be refunded-Reference number is ***. And as usual it has not been done.<br> <br> Regards,<br> Christian Catling
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Replies (1)
MTN South Africa's replyOfficial
16 May 2015, 11:19Hello christian,
Thank you for your post,
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that a refund of R598.57 was deposited into your bank account on the 06th of May,2015 and it might take between 7-10 working days to reflect on your side.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post,
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that a refund of R598.57 was deposited into your bank account on the 06th of May,2015 and it might take between 7-10 working days to reflect on your side.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply16 May 2015, 11:19
Official
Hello christian,
Thank you for your post,
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that a refund of R598.57 was deposited into your bank account on the 06th of May,2015 and it might take between 7-10 working days to reflect on your side.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post,
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that a refund of R598.57 was deposited into your bank account on the 06th of May,2015 and it might take between 7-10 working days to reflect on your side.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.