Not recieving my hand set

I have been with MTNSP for years as their client and last year December 2014 I upgraded my contract on the number *** (account number A***) but to date I haven't received my handset. At first they couriered the handset to me but couldn't reach me as they had a wrong contact number on the couriering company. In January 2015 I phoned *** to try and resolve this matter. Finally it was resolved and they told me the handset will be couriered as soon as possible. After a week and not receiving the handset I phoned again and they referred me to a lady by name of Tshegofatso Dube who is a Direct Sales Administrator for Inter - Active Technologies (Pty) Ltd. She notified me of the handset being out of stock and will be trying to get me this handset as soon as possible. After numerous phone calls and emails I opted to change the handset so that I can get a phone that I can use but to date I haven't received anything but MTNSP is debiting money on my account.<br> Today I have sent an email for the cancelation of contract as I'm not getting my handset and also receiving poor service from such a big company.<br> <br> I am totally unhappy and disappointed with MTNSP<br>