Not receiving what I've requested

I've requested a detailed itemized bill for period January to May 2015 on Monday, 18/05/2015, at about 09:36, with the assistance of Vanessa Kleingeld. The ref number given for the request is: ***.<br> It is completely unacceptable that I must wait so long for such a simple request, it is already now more than 48 hours and if I don't get it within the next 48 hours, I'll write to all the newspapers and put this bad service report on as much as possible social media and I'll seek legal advice in this matter.<br> That means I must have it by Friday, 22/05/2015 at about noon.<br> I need it to confirm if mtn deserves the amount you claim I must pay for the past 2 months.