PB
Pieter B
1 reviews | Active since Sept 2017
27 Mar 2019, 14:07
Not Receiving Statements
I used to receive automatic automatic monthly links via email to get my statement online. Since you integrated your new accounting system at the end of 2018, I no longer receive them and I need the PDF version with the tax number on them, not the online Excel version which I can access. Since I have called every month for someone to send me the statements and they promise that they have activated the setting that I will receive my statements going forward. Today I made the 5th month's call since i STILL don't receive it and this time the consultant couldn't email me the statement. Why does a client of 15 odd years have to go through this for a simple statement? I complained about the same issue in 2016 and going through this 3 years later. I am just lost for words that a simple fix has to take so much time and effort and yet, I still don't have my statement and nothing has been solved. Can superior please get back to me on this or help. Thank you, Pieter.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
28 Mar 2019, 14:32Good day Pieter
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply28 Mar 2019, 14:32
Official
Good day Pieter
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
PB
Pieter B's updateReviewer Update
03 Apr 2019, 09:09Hi Ayanda,
It has been a week and I still haven't heard from you or the person who assisted me at the contact center and STILL don't have my monthly statement. PLEASE SEND ME A MANUAL COPY AGAIN until you have sorted out the issue on your side. The frustration I have to go through each month dealing with MTN is just not worth anyone's time. My cell number is ********** 507.
Please send me the March TAX INVOICE and provide me feedback as to why neither you nor your colleagues are helping me?????
Thanks
PB
Pieter B's update03 Apr 2019, 09:09
Reviewer Update
Hi Ayanda,
It has been a week and I still haven't heard from you or the person who assisted me at the contact center and STILL don't have my monthly statement. PLEASE SEND ME A MANUAL COPY AGAIN until you have sorted out the issue on your side. The frustration I have to go through each month dealing with MTN is just not worth anyone's time. My cell number is ********** 507.
Please send me the March TAX INVOICE and provide me feedback as to why neither you nor your colleagues are helping me?????
Thanks
PB
Pieter B's updateReviewer Update
10 Apr 2019, 13:12Still no Statement!!! who can help me with this please????
PB
Pieter B's update10 Apr 2019, 13:12
Reviewer Update
Still no Statement!!! who can help me with this please????