SB
S B
1 reviews | Active since Jun 2015
08 Jul 2015, 08:56
Not receiving statements
You changed to a new system and NEVER asked your clients if they wish to obtain their statements in a different way. You just assumed . As you may gather, I am not interested in your new system. You, Mtn, must email me my statements as you have done in the past. Am I not the client paying you?
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Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 11:15Hello SB2013vip,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience experienced.
We assure you that it was not our intention to displease you in any way.
Kindly be advised that the new way of sending statements and invoices to our customers not only simplifies things but also gives the customer greater access to documents and account information.
Simply click on the link in the email to access all your invoices and statements.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience experienced.
We assure you that it was not our intention to displease you in any way.
Kindly be advised that the new way of sending statements and invoices to our customers not only simplifies things but also gives the customer greater access to documents and account information.
Simply click on the link in the email to access all your invoices and statements.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply14 Jul 2015, 11:15
Official
Hello SB2013vip,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience experienced.
We assure you that it was not our intention to displease you in any way.
Kindly be advised that the new way of sending statements and invoices to our customers not only simplifies things but also gives the customer greater access to documents and account information.
Simply click on the link in the email to access all your invoices and statements.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience experienced.
We assure you that it was not our intention to displease you in any way.
Kindly be advised that the new way of sending statements and invoices to our customers not only simplifies things but also gives the customer greater access to documents and account information.
Simply click on the link in the email to access all your invoices and statements.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Best regards,