1 reviews | Active since Dec 2016
Not receiving promotional data and minutes
<p>I recieved an sms from mtn that when I do my upgrade and the monthly installment is more tha R601 that I will recieve 50gig data and 10000 minutes mtn to mtn minutes every month for 24 months, so I went to do my upgrade on the 5th of November 2016 and they sai that I do qualify for the promotion.</p> <p> </p> <p>Today 5 December 2016, one month later I havn't recieved anything yet, every time I phone the store they say that they will sort it out and nothing has been done, please can u look into this matter as I am getting frustrated not getting this promotion as I also had to change my package to qualify.</p> <p> </p> <p>my number that is been upgraded is ********** 319</p> <p> </p> <p>Regards</p> <p>M G Lotter</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Hi
This is again two weeks later and no responce, when I phone the store there is no answer and when there is the consultant helping me is always busy and not getting back to me.
This is now almost two months later since I have upgraded my contract and nothing is happening.
Please can someone assist in this matter.
Regards
M G Lotter
********** 319
Hi
This is again two weeks later and no responce, when I phone the store there is no answer and when there is the consultant helping me is always busy and not getting back to me.
This is now almost two months later since I have upgraded my contract and nothing is happening.
Please can someone assist in this matter.
Regards
M G Lotter
********** 319