AP
AndrAA(C) Pretorius
1 reviews | Active since Feb 2015
11 Feb 2015, 06:59
Not receiving my simswop promotional data!!
On Friday the 6th Feb I went in to my local Mtn store to do a simswop to the new LTE sim and was told that I would receive 500mb of data as Mtn are running a promotion on the simswop. I phoned the call centre on Saturday and they told me it would take 3 days. So i phoned again this morning and was told that Lebogang can see on the system I logged a query but cant get any feedback on receiving the promo data or not.<br> <br> I was told to visit my Mtn store again because the call centre cant do anything!!
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MTN South Africa's replyOfficial
20 Feb 2015, 12:35Hello nanna91,
Thank you for the post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that as per the rules of the promotion, the subscribers who are eligible for the data bundle are those that received an sms notification to do a sim swap and not those who go to the store to do it and subscribers are selected randomly. The system on the other end will confirm if a sim swap was indeed processed.
Regards,
Nomonde.
REQ:***
Thank you for the post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that as per the rules of the promotion, the subscribers who are eligible for the data bundle are those that received an sms notification to do a sim swap and not those who go to the store to do it and subscribers are selected randomly. The system on the other end will confirm if a sim swap was indeed processed.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply20 Feb 2015, 12:35
Official
Hello nanna91,
Thank you for the post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that as per the rules of the promotion, the subscribers who are eligible for the data bundle are those that received an sms notification to do a sim swap and not those who go to the store to do it and subscribers are selected randomly. The system on the other end will confirm if a sim swap was indeed processed.
Regards,
Nomonde.
REQ:***
Thank you for the post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that as per the rules of the promotion, the subscribers who are eligible for the data bundle are those that received an sms notification to do a sim swap and not those who go to the store to do it and subscribers are selected randomly. The system on the other end will confirm if a sim swap was indeed processed.
Regards,
Nomonde.
REQ:***