DE
Donavin E
1 reviews | Active since Jul 2011
04 Jan 2016, 17:55
Not receiving my allocated monthly airtime
I have been trying to get my monthly R100 anytime airtime for the past 4 months through Altech Autopage, my service provider. All they are able to do is escalate the problem to MTN, who do absolutely nothing to resolve the issue. I am owed the airtime for the period my contract has been in force and I want the problem solved going forward. All I will get though is an automated response that the problem will be attended to.<br> My cell number is ***<br>
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MTN South Africa's replyOfficial
05 Jan 2016, 10:38Hello donavin50,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we are unable to view your details on our systems as your number is listed with Autopage. Please contact Altech and request to speak to someone senior if their first line support is unable to help.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we are unable to view your details on our systems as your number is listed with Autopage. Please contact Altech and request to speak to someone senior if their first line support is unable to help.
Regards
Thabelo
REQ:***
MTN South Africa's reply05 Jan 2016, 10:38
Official
Hello donavin50,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we are unable to view your details on our systems as your number is listed with Autopage. Please contact Altech and request to speak to someone senior if their first line support is unable to help.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we are unable to view your details on our systems as your number is listed with Autopage. Please contact Altech and request to speak to someone senior if their first line support is unable to help.
Regards
Thabelo
REQ:***