GT
Gene T
1 reviews | Active since Nov 2018
16 Nov 2018, 16:21
Not receiving mtn data on contract
I have not received my data for 4 months and I am paying for it. I amvey upset with MTN as no one is helping me to sort this out. My number is ********** 786
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MTN South Africa's replyOfficial
19 Nov 2018, 11:57Good day Gene,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of this.
We have checked both the lines and both do not have a data allocation as part of both the contracts. You have never received data allocation on both the lines from MTN.
I tried to call you to advise of this, but you were not available.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of this.
We have checked both the lines and both do not have a data allocation as part of both the contracts. You have never received data allocation on both the lines from MTN.
I tried to call you to advise of this, but you were not available.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply19 Nov 2018, 11:57
Official
Good day Gene,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of this.
We have checked both the lines and both do not have a data allocation as part of both the contracts. You have never received data allocation on both the lines from MTN.
I tried to call you to advise of this, but you were not available.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of this.
We have checked both the lines and both do not have a data allocation as part of both the contracts. You have never received data allocation on both the lines from MTN.
I tried to call you to advise of this, but you were not available.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,