GJ
Gavin J

1 reviews | Active since Apr 2014

15 Dec 2015, 11:44

Not receiving monthly Statements

Hi there,<br> <br> I have tried to have this amended by dialing 808 and have spoken to two different operators who could not resolve my query.<br> <br> I am not receiving my monthly statements in my email [Email Removed] <br> <br> These statements are very important for me to claim back expenses from work. <br> <br> Please can you resolve this matter.<br> <br> It is also worth noting that this is my second issue in as many months with MTN - When I signed my new contract in November it took over a week for MTN to connect me (I complained on HelloPeter and then it was resolved). <br> <br> I expect this matter to be amended please.<br> <br> Cell number: ***<br> <br> Id Number: ***<br> <br> Gavin Joffe<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Dec 2015, 09:16
Official
Hello Gavin100,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We can confirm that the statement & invoice has been resent as per reference number REQ:*** and you should have received it by now.

Once again we do apologize for any inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***