Not receiving minutes, MB, or sms on new contract

I have a new MTM contract - My Choice 100 which was activated on Monday 10/03/2015<br> This contract is supposed to come with 100 min 500MB 500sms but when I check my balance It shows R0 0 SMS 0MB.<br> This means that for the 6 days I have been on the new contract I am being charged for the contract at R499 a month and I am being charged out of bundle rates for all calls, sms and data that I am using. <br> <br> I have been trying to call the call center and have been cut off 5 times. '<br> <br> I have been back to the store and been told the new minutes should be loaded on the 13th and available to me on the 14th as its loaded as pro rata? <br> <br> I checked my balance today, still R0 0 SMS 0MB.<br> <br>