Not receiving itemised bills I'm paying for

I'm paying for itemised billing, and I've received SMS confirmation that these itemised bills have been emailed to me, and I'm yet to receive a single one.<br> <br> After a long wait on the support line, I was been told that the system indicates that they have been set and that they will be re-sent, which again didn't happen.<br> <br> I'm not going to pay MTN for my next bill. I feel is my right to withhold payment until I have an itemised view of my actual consumption, especially as I'm being charged for itemised billing.<br> <br> Basic service delivery seem to be out of the reach of this organisation.<br> <br>