Not Receiving Important SMSs

<p>Good day,</p> <p> </p> <p>I have not been receiving One-Time Pin (OTP) passwords from my credit card provider for more than 6 weeks. I appear to receive all other SMSs, just not these ones.</p> <p> </p> <p>After ensuring that the problem does not sit on my the bank's end (they have confirmed within their IT systems, and I have successfully swapped to a Vodacom number to test it), I called MTN to try get the issue resolved. </p> <p> </p> <p>For weeks I have been bounced between Technical Support and Customer Care, without receiving any satisfactory help. After being told that there is a turnaround time of 24 hours and that I would be called, I decided to call back again today (about 2 weeks later) and was told that "MTN cannot help me with this issue" and that I ought to speak to my bank - which I explained from the outset that I had already done.</p> <p> </p> <p>I am boxed into a contract and thus cannot leave MTN, otherwise I would consider doing so seriously. </p> <p> </p> <p>I would appreciate help to get this issue sorted. There is clearly a glitch in the system and I'm sure that I/m not the only one affected.</p> <p> </p> <p>Eugene</p>