DS
Dewald S

1 reviews | Active since Jan 2014

17 Oct 2019, 15:00

Not Receiving full data bundle as per contract

Dear MTN,

I am on a Made for me M plan with an aditional 1gb Bosster Bundle. For the past 3/4 months I've only received 1gb of data instead of two. Checking my balance on my phone, the MTN app or MTN active portal all reflect the same 1gb. Yet I'm still paying for the Booster pack as it is listed on my account @R99 pm. I've been stuggeling with your customer care for a few weeks now, getting copy and paste replies. One stating the I didn't check my balance correctly, the other stating that I did receive 2gb of data. I've asked support to provide me with my 1gb booster pack per my contract or deduct the cost of R99 from my account, either option is fine with me. I'm waiting for the next copy and paste reply. My account no is A***, cell no ***, I'm happy to provide the coms sent to customer care if needed. Please rectify my issue ASAP as at the moment MTN is *****ing from me... Customer support referecne no. 875272

Regards Dewald Schultz

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