SC
Sabeeha C
1 reviews | Active since Oct 2014
22 Jun 2015, 11:19
NOT RECEIVING DATA & SMS BUNDLES SINCE UPGRADE
I upgraded my contract in April 2015. As per the contract I am supposed to receive 100 Anytime minutes, 200 sms's, and 300mg data. I have only been receiving the minutes and HAVE NOT received the sms's and data from April till now. <br> <br> MTN service is really disgusting. I am paying for data and sms's that I'm not receiving. This is a breach of contract and theft. <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 11:27Hello S. Cassim,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. The ref number is REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. The ref number is REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply26 Jun 2015, 11:27
Official
Hello S. Cassim,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. The ref number is REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. The ref number is REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***