SN
Sandra N
1 reviews | Active since Jun 2014
12 Jun 2015, 14:30
not receiving data & sms aft upgrade + huge bill
I upgraded 2 months ago (via phone/ call centre) very quick to get phone & contract! however App**** for monthly special of R 89 with 25 Airtime, 50 sms, and Data. Only received airtime, no data for last 2 times. First time I queried, call centre agent said they could only help once billing was out. Nothing has been done, billing was shockingly abt R150 more than I expected (this new ,\Open contract"has a very shady billing system ).<br> shortly after"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Jun 2015, 13:38Hello SandaNgb,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this issue has been escalated to the Billing Department for urgent attention. Ref : REQ:***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this issue has been escalated to the Billing Department for urgent attention. Ref : REQ:***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
MTN South Africa's reply23 Jun 2015, 13:38
Official
Hello SandaNgb,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this issue has been escalated to the Billing Department for urgent attention. Ref : REQ:***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this issue has been escalated to the Billing Department for urgent attention. Ref : REQ:***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***