JD
Johannes D

1 reviews | Active since May 2016

29 Jun 2016, 23:54

Not receiving data paid for

<p>I bought yesterday 2GB nighdata from MTN for R20 on ********** but only received 1.5GB and I double checked this. Afterwards I bought 250mb for R5 on the same number but only received 187mb.. Either MTN's monitoring is down the drain or I am not receiving the data I am paying for. If this is the case I feel that I will not be making using of MTN anymore. For almost the entire year now I have only been getting problems from MTN. First connection problems in my area and now data being lost for no reason.</p> <p> </p> <p>Awaiting your response on how this problem is going to be resolved. </p> <div style="width: 0; height: 0; visibility: hidden; opacity: 0; position: absolute;"><object id="kpm_plugin" type="application/x-KPMPlugin"></object></div>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Jul 2016, 14:27
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have called you, but no availability.

Please confirm the cell number in question for the data bundles loaded, we cannot pick up any contract information with your ID number. If your cell number is on prepaid, please contact the prepaid department to assist you with the investigation on line.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,