1 reviews | Active since Oct 2015
Not receiving data but billed
<p>I added a data bundle on my contract on sunday. I was billed for this but did not received the data. I have sent to queries regarding this but no feedback or correction. I now have to pay for something I did not receive</p>
Dear Karen,
Thank you for bringing this matter to our attention.
Kindly note we we confirm that the bundle has been loaded and is currently active on the MTN Network.
Please dial *141# to view your latest data wallet balance.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s my goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Karen,
Thank you for bringing this matter to our attention.
Kindly note we we confirm that the bundle has been loaded and is currently active on the MTN Network.
Please dial *141# to view your latest data wallet balance.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s my goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,