1 reviews | Active since Jun 2010
Not Receiving Data Bought
<p>Bought 500mb data from MTN on 3 January 2017 for data card ********** . I never received the data and got the run around on fb. MTN inbox me on 9 Jan with the news that the data was allocated on 2017-01-03 14:41:43. I then request MTN to provide me with a usage report on this number for the period between 3 and the 9 January as I bought another 500mb data on the 9th of Jan 2017 that was successful.</p> <p>MTN responded as follows: "Kindly be advised that your query has been escalated to the relevant department with REQ: ********** for the urgent attention".</p> <p>On the 16th I enquire when the usage report could be expected. MTN then said a link to the usage report was delivered to my email address which I disputed.</p> <p>I request that the link be resent - How difficult can it be to resent the link if it was sent already????</p> <p>Please sent the link (if it exists) to my inbox if all else fails.</p> <p>However, MTN is ignoring all requests over the last few days!!!</p>
MTN eventually provide the link to the usage file. However, I'm not sure if the mtn staff are just ******** or plain daft. IF THEY INVESTIGATED MY COMPLAINT AND LOOKED AT THE REPORT THEY WOULD HAVE SEEN THAT THERE WERE NO DATA USAGE BETWEEN THE 3RD AND 9 JANUARY, i.e. the dates of the original dispute. THIS IS A CLEAR INDICATION THAT THEY NEVER GAVE THE DATA BOUGHT!!!!!!
Please provide a report that shows the added mb to my account on the 3 January 2017.
MTN eventually provide the link to the usage file. However, I'm not sure if the mtn staff are just ******** or plain daft. IF THEY INVESTIGATED MY COMPLAINT AND LOOKED AT THE REPORT THEY WOULD HAVE SEEN THAT THERE WERE NO DATA USAGE BETWEEN THE 3RD AND 9 JANUARY, i.e. the dates of the original dispute. THIS IS A CLEAR INDICATION THAT THEY NEVER GAVE THE DATA BOUGHT!!!!!!
Please provide a report that shows the added mb to my account on the 3 January 2017.
Good day Jurie
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Best regards,
Good day Jurie
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Best regards,
The data card number is ***. I've also tried to fix another issue pertaining the change in my banking details. I'm also unable to purchase additional data through Capitec.
The data card number is ***. I've also tried to fix another issue pertaining the change in my banking details. I'm also unable to purchase additional data through Capitec.