JS
Jeanetta S
1 reviews | Active since Aug 2015
02 Aug 2015, 16:26
NOT RECEIVING DATA/AIRTIME
Trying for the past 4 months to get airtime/data on my daughter's contract (MTN owes this to her and I pay for contract). Made 12 visits to MTN. Still no solution!<br> <br> 1st they blamed it on the strike. No service no terminates call. Not even MTN Northgate could get through today!
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Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 11:58Hello Jsmit1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the airtime and bundles have been provisioned on your daughter's number. A billing query has been logged to investigate further, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the airtime and bundles have been provisioned on your daughter's number. A billing query has been logged to investigate further, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply14 Aug 2015, 11:58
Official
Hello Jsmit1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the airtime and bundles have been provisioned on your daughter's number. A billing query has been logged to investigate further, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the airtime and bundles have been provisioned on your daughter's number. A billing query has been logged to investigate further, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,