FM
Felicia M

1 reviews | Active since Aug 2018

18 Aug 2018, 14:16

Not Receiving Data

I have upgraded at the istore the glen on the 10th of June 2018 with MTN. My contract stated that i would receive 700mb data, 75min and 50sms PLUS 350mb data, 25min which is a booster bundle

So what happend?? I received in June all my data en minutes as described in my contract.

The 14th of July i ONLY received die 350min & 25min with my booster bundle, when contacting MTN for not receiving the 700mb and 75min I was told i should contact the Istore.

So I paid in full for my contract but did not received all my data an minutes??

On the 14th of August I received 2 sms’s one for my topup of the 700mb and 75min and for the booster bundle, BUT i have only been credited with the 700mb data and 75sms and NOT the booster bundle.

So when contacting MTN call centre the call has been logged, 48hrs i phoned the call centre again and guese what?? QUERY STILL NOT RESOLVED!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Aug 2018, 10:17
Official

Good day Felicia Marais,

Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Please note that your sim was provisioned with with 350 MB data twice on the 2018-08-14, see below:

2018-08-14 0:32 C ***:Bytes
2018-08-14 2:14 C ***:Bytes

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius

MTN Complaints Management Team

Best regards,