TR
Thabo R
1 reviews | Active since Nov 2015
21 Nov 2015, 11:27
NOT RECEIVING CALLS AND SMS
I bought a new phone and new simcard and was given *** as my number.Since then I cant receive calls and sms.I called Mtn and emailed them several times.This happened since 03 Nov 2015 and sadly nothing has been done.#***2 was given as the reference number Where should I run to for help,since Mtn is failing me big time.
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MTN South Africa's replyOfficial
24 Nov 2015, 09:58Hello trankati,
We sincerely apologize for any inconvenience caused as a result of this.
According to the system there was a SIM SWAP done on this number on the 29-10-2015 , kindly contact 173 customer care to confirm that the SIM numbers are the same and we would be able to assist you.
Regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
According to the system there was a SIM SWAP done on this number on the 29-10-2015 , kindly contact 173 customer care to confirm that the SIM numbers are the same and we would be able to assist you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Nov 2015, 09:58
Official
Hello trankati,
We sincerely apologize for any inconvenience caused as a result of this.
According to the system there was a SIM SWAP done on this number on the 29-10-2015 , kindly contact 173 customer care to confirm that the SIM numbers are the same and we would be able to assist you.
Regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
According to the system there was a SIM SWAP done on this number on the 29-10-2015 , kindly contact 173 customer care to confirm that the SIM numbers are the same and we would be able to assist you.
Regards
Nompumelelo
REQ:***