1 reviews | Active since Dec 2012
Not receiving budles as per contract
I have recently upgraded this contract and noticed that I have not received any data bundles as per the contract I have signed. I contacted your customer care centre yesterday and was advised that the bundles were never activated. The agent told me that he has activated and we should receive it within 24 hours. I followed up today and it was still not corrected on your side. Please see reference numbers and times of calls below.<br> <br> I do not see why I should pay for incompetence for the store that did the upgrade as well as wrong information given by your agents. Luckily this is a top-up plan and if this was not the case the data cost would have been for MTN's account. Please get this resolved ASAP.<br> <br> *** - 2015/07/21 15H05<br> *** - 2015/07/22 1**** <br> - 2015/07/23 16H21<br> <br> Still no feedback or bundles?
We do apologize for the delayed response and for any inconvenience caused.
We've now perused your account and see that the request for the data bundle to be activated on the network is still pending. We've done a follow up and requested that the matter be brought to a close ASAP.
Please note that the bundle was loaded when the upgrade was done, however the activation of the bundle failed. Once the bundle is loaded on the network, will we credit your account accordingly for the bundle not received.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We do apologize for the delayed response and for any inconvenience caused.
We've now perused your account and see that the request for the data bundle to be activated on the network is still pending. We've done a follow up and requested that the matter be brought to a close ASAP.
Please note that the bundle was loaded when the upgrade was done, however the activation of the bundle failed. Once the bundle is loaded on the network, will we credit your account accordingly for the bundle not received.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,