Not receiving 3GB data on contract

Item: MTN South Africa
Rating: 1
Author: Jano B

<p>We have an unlimited data offering from MTN where we're supposed to get 3GB data on the 14th of every month. After it's used up we're on a throttled connection of 256kbps. This month we didn't notice any speed increase. Can you please look into this? I'm attaching the sim card's number in the details.</p>

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

21 Dec 2016, 18:42

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the mobile number 073****678 was provisioned with the 3GB Data Bundle on 2016-12-14, the data bundles is still available.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

MTN South Africa's reply21 Dec 2016, 18:42

Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the mobile number 073****678 was provisioned with the 3GB Data Bundle on 2016-12-14, the data bundles is still available.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Jano B's updateReviewer Update

21 Dec 2016, 19:22

Well not according to a speed test I just did. I never noticed a normal unthrottled speed which indicates we received the 3GB data. Please fix the problem ASAP.

Jano B's update21 Dec 2016, 19:22

Reviewer Update

Well not according to a speed test I just did. I never noticed a normal unthrottled speed which indicates we received the 3GB data. Please fix the problem ASAP.