1 reviews | Active since Feb 2016
Not received my promotional 30 gig after 6 weeks
I bought an iphone 6 (LTE device) on contact at MTN Wonderboom Junction and it was activated on 12 March 2016. The promotional offer was that you receive 30 gig data free for a month if you subscribe. When I still had not received it by 15 March, I contacted the store again and they advised me that they would log a query as it was not an unusual occurence. The reference number I received was ***. A week later nothing had happened. I then phoned customer care on 808. Reference number was ***. The consultant told me he would escalate the query. Still nothing happened. I called customer care again a few days later and now they said they could not do anything as the store I bought it from must load the 30 gig. So I called the store again. I spoke to Uddi numerous times (calling on average twice a week) to ask for the 30 gig. She also said she would escalate the query. Up to date nothing has happened. I have now been using the phone for nearly 6 weeks. I get no feedback and I still do not have my 30 gig. I really do not know what to do next.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have escalated the request to our billing department to load the 30GB promo bundle on the account, the request has been escalated to the back end support team to assist us urgent with the request.
We will give you feedback once this has been added.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have escalated the request to our billing department to load the 30GB promo bundle on the account, the request has been escalated to the back end support team to assist us urgent with the request.
We will give you feedback once this has been added.
Kind Regards,
Alice van der Merwe
***
