NOT RECEIVED DATA AS ADVERTISED

I'm getting really FEDUP with MTN not knowing what's going on in their promotional catalogue! We upgraded to a MTN MEGA GIGS S package on 7 NOV 2020. Till today we have not yet received the FREE 20GB DATA advertised in your catalogue. We have made NUMEROUS calls to your call centre on a daily basis to now be told WE DON'T QUALIFY for the free data. Can you read what it says in your fine print on your catalogue??? Cos I sure as hell can and it includes the MTN MEGA GIGS packages!!!! It's now 23 NOV 2020 and still, we are getting the run around about the FREE GIGS. What is the problem here? In the past, it was allocated the same day as your upgrade???!! Please get your act together !!! 12 year of supporting you guys just to be treated like ****!!! Can't even get FREE ADVERTISED DATA when Vodacom give away devices to loyal customers. Not cool!!!