DG
DEVASHNIE G
1 reviews | Active since Sept 2015
19 Oct 2015, 10:35
NOT RECEIVED AIRTIME FOR 2 YEARS
i still haven't received my refund from MTN - I've been into the Gateway store so many times only to be told its being sorted out - still nothing - When i went into the store on the 24 sept 2015 , the consultant said to me the Manger has been working on it and she has a refund amount - but still i haven't received any refund <br> Please help --- really frustrating
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MTN South Africa's replyOfficial
19 Oct 2015, 14:29Hello Devashnie,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
According to our records, you are receiving R500 of Airtime, 50 Sms's and 500mb of data every month. The airtime balance at the time we responded to this post was R385.24 , 40sms's and 294mb of data.
To check for your airtime balance firstly dial *** to create a 5 digit pin then dial *162*pin# every time for detailed airtime balance, select on option 1 for Bundle info then option 1 again for All bundles.
We trust that you will find the above in order.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
According to our records, you are receiving R500 of Airtime, 50 Sms's and 500mb of data every month. The airtime balance at the time we responded to this post was R385.24 , 40sms's and 294mb of data.
To check for your airtime balance firstly dial *** to create a 5 digit pin then dial *162*pin# every time for detailed airtime balance, select on option 1 for Bundle info then option 1 again for All bundles.
We trust that you will find the above in order.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply19 Oct 2015, 14:29
Official
Hello Devashnie,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
According to our records, you are receiving R500 of Airtime, 50 Sms's and 500mb of data every month. The airtime balance at the time we responded to this post was R385.24 , 40sms's and 294mb of data.
To check for your airtime balance firstly dial *** to create a 5 digit pin then dial *162*pin# every time for detailed airtime balance, select on option 1 for Bundle info then option 1 again for All bundles.
We trust that you will find the above in order.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
According to our records, you are receiving R500 of Airtime, 50 Sms's and 500mb of data every month. The airtime balance at the time we responded to this post was R385.24 , 40sms's and 294mb of data.
To check for your airtime balance firstly dial *** to create a 5 digit pin then dial *162*pin# every time for detailed airtime balance, select on option 1 for Bundle info then option 1 again for All bundles.
We trust that you will find the above in order.
Kind Regards
Itumeleng Rakoena
REQ:***