IS
Izak S
1 reviews | Active since Jun 2015
08 Jun 2015, 20:51
not reachable / bad sms
So today is my turn to be sour.. made a payment to MTN on the 1st of June and apparently it still doesn't reflect on their system due to \technical faults". However it doesn't prevent them from sending me snotty sms's.. so today I've tried to phone their customer care department... wait for this: 11 times and NO reply! Not once"
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 13:22Hello Isaac Smit,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has updated on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has updated on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
MTN South Africa's reply11 Jun 2015, 13:22
Official
Hello Isaac Smit,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has updated on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has updated on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,