Not reaceving my monthly data & being overcharged

Managed to get a knowledgeable customer service agent today at Tygervalley MTN, Mr Adam Pepper. He within 2 minutes identified the problem and forwarded the below request to head office for investigation.<br> <br> This is totally unacceptable that the call center 808 and even the retention department after communication from my side could not identify the problem?<br> <br> This issue has been first logged in January 2016 - notwithstanding e-mails confirming receipt of my complaint, the complaint was left totally unresolved until I visited MTN today.<br> <br> Poor service & non existent attitude to resolve queries <br> <br> <br> <br> Request REQ:*** Initial Notification<br> Contact: Pepper, Adam <br> Phone: ***<br> Email: [Email Removed]<br> <br> Summary<br> PLease cativate the 500MB bundle on TCP, client is being cha...<br> Affected End User Area Status Priority<br> Pepper, Adam Branded Retail Channels.Ops & Support.Billing Queries.WC.Consumer.Data.Data Bundle Open 5<br> Reported By Assignee Group<br> Pepper, Adam MTN.WC Operation Administrators<br> Severity Urgency Impact<br> 3-Quickly 6 - Outage<br> Description<br> PLease cativate the 500MB bundle on TCP, client is being charged out of bundle, please check and credit any other charges occured<br>