!!!! Not Qualifying for Upgrade !!!!
<p>I have 2 contracts with MTN , 1 of them has come up for upgrade ...</p> <p>The sales agent at the MTN store said i do not Qualify due to my account being suspended 1month,</p> <p>My account was suspended for few days, And i paid up the account straight away and it has been up to date ... Do i seriously not qualify for an upgrade , The agent at the store stated that she needed to send a mail to MTN so my name could get clear or something ... she never got back to me ... So could MTN directly reply to this and let me know if i would be able to do my upgrade...</p> <p>The number due for Upgrade is : ********** 024</p> <p> </p> <p>Very Disappointed !!</p> <p> </p> <p>Kind Regards...</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Apr 2017, 20:49Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***7
Best regards,
MTN South Africa's reply03 Apr 2017, 20:49
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***7
Best regards,