NOT PREPARED TO EXCHANGE

I bought a Samsung J1 Ace Body Glove cell phone cover on the 14th Dec for someone as a Christmas gift. Unfortunately when opened on Christmas the cover seemed to have some sort of factory fault as the holes for the camera etc at the top was on the wrong side. I took it back in the original packaging, till slip to exchange it for another cover. Upon entering, I explained to the lady what the issue was but was told it was past the 7 days and can't assist. I then explained again that it was a Christmas gift and understand the 7 day policy, but did not ask for a refund, but only an exchange. She then said it must of been a factory fault and nothing they can do about it, not even willing to look at the cover. While in the store, another customer walked out unhappy too.<br> <br> What type of people do you employ?? Seriously, they are not interested in even trying to listen to the customer but instead just says can't help and carries on chatting. I want a new cover of my money back!!!