1 reviews | Active since Sept 2015
Not possible to get any service from MTN
We have an account with MTN business. We load data onto SIM cards for devices to communicate in field to our web based reporting platform. Although we are a corporate account and we have been allocated an accounts executive, we can never get hold of anyone to assist in resolving problems. We have to deal through the call centers, they can never get the client service and technical center to integrate. They then get it wrong and we get billed for data at out of bundle rates. This month they deducted R13000 from our account erroneously and last month R7000. We will be looking for alternative service providers. I estimate that MTN has caused me more than R300,000 in damages in the last 18 months through bad service. Individual that work there should be ashamed to be associated with such an ********* business
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to your account executive for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to your account executive for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
REQ:***