not pleased

I Loaded R10 airtime at around 10:55am n used R3 to load bundles, then a few minutes after that all my data and airtime was finished.. I then called the callcentre for assistance and got a very bad service from the consultant (thabo), I requested to speak to the supervisor( Nhlanhla). i was placed on hold for about 3min and when the consultant got back to me, he told me that his supervisor is busy and that he will contact me back within 10min that was around 11:15am and I still haven't received a call from him!!! <br> I then loaded R5 airtime at around 15:35pm and it disappeared again... I need this matter to be resolved and reimbursed...