Not our Fault

Good day<br> <br> I am still waiting for a device that i have requested in April 2015. I have since requested the same device or a device similar to mine as i was told the product is no longer in the market. It has been months and i still pay my bill every month with no assistance form the members and staff of MTN. Up till this date i have not been issued with a new device or a similar device. When i asked a staff member for any progress all i got was \we are out of stock"or \""No sorry we have not ordered\"" So what's the problem if you order me what i want? <br> Service is poor and communication is clearly a problem. This is going on for such a long time with no clear solution. As a customer i feel unwanted by the brand as one of the staff members told me \""it is better to cancel my current contract\"" due to their lack of ability to assist me with my \""unique situation\""<br> Stop blaming Samsung as i took a contract with you and not them!<br> It has been months with no word or any assistance but if i miss one payment and very quick a phone call will come!!!<br> <br> Any help will be appreciated if your brand feels there no longer needs me as a client please tell me in a official manner.<br> <br> Regards<br> """