1 reviews | Active since May 2013
Not on network after a week - customer care proving oxy*****ic
<p>I took out a new contract on Tuesday of last week and still haven't been connected, after multiple attempts. The 'customer care' line is so unhelpful in that it won't allow me to speak to anyone that it should be called 'excess airtime disposal line'. </p> <p>Please contact me urgently. </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Activation division to assist in connecting line onto network. A notification will be sent during the course of today to confirm activation of line.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Activation division to assist in connecting line onto network. A notification will be sent during the course of today to confirm activation of line.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.