IS
INDIRA S
1 reviews | Active since Oct 2010
21 Feb 2018, 15:45
Not on MTN contract offered on call by Summer Mobile
Good day ,
I was contacted by a consultant from Summer Sun Trading to upgrade my contract , he offer me a package with 2GB data, 200 anytime minutes airtime and 100 sms.
I am currently ONLY receiving R200 airtime and pay WAY too much for the contract with only R200 airtime!
I have contacted MTN on numerous occasions with everyone telling me that I must contact Summer Sun on ********** .
No one answers this number at Summer Sun.
MTN agents have advised they will email further for investigation, yet to date I have no heard anything from MTN or Summer Mobile.
I have been with MTN for many years and this is the 1st time I have had issues with my contract.
Can this be resolved? if not I would like to have my contract cancelled.
Helpful (0)
Replies (4)0
Replies (4)IS
INDIRA S's updateReviewer Update
22 Feb 2018, 07:16NOTE TO EVERYONE IF YOUR SUBJECT LINE IS NOT ACCORDING TO MTN , YOU NOT GOING TO BE ASSISTED !!!!!!!!
From: Channel Queries **********
Sent: 21 February 2018 4:13 PM
To:
Subject: Re: Contract Dispute
Good Day,
Thank you for your email. Please note that your email did not meet the Channel Support requirements due to no subject line or the incorrect subject line title.
Please resend and ensure that your Subject line is populated with one of the following headings only:
• Upgrade Cancellation
• Credit Limit Override request
• Open Helios Application
• RMA Request
• Post Delivery
• Warranty Assessment
• Delivery Status
• Pre Finalized Applications
• Activations
• System Issues
By using the correct subject line you will enable the Channel support team to responde to your request sooner.
We trust you will comply with the above criteria.
Kind Regards,
Channel Support Team
MTN Service Provider
IS
INDIRA S's update22 Feb 2018, 07:16
Reviewer Update
NOTE TO EVERYONE IF YOUR SUBJECT LINE IS NOT ACCORDING TO MTN , YOU NOT GOING TO BE ASSISTED !!!!!!!!
From: Channel Queries **********
Sent: 21 February 2018 4:13 PM
To:
Subject: Re: Contract Dispute
Good Day,
Thank you for your email. Please note that your email did not meet the Channel Support requirements due to no subject line or the incorrect subject line title.
Please resend and ensure that your Subject line is populated with one of the following headings only:
• Upgrade Cancellation
• Credit Limit Override request
• Open Helios Application
• RMA Request
• Post Delivery
• Warranty Assessment
• Delivery Status
• Pre Finalized Applications
• Activations
• System Issues
By using the correct subject line you will enable the Channel support team to responde to your request sooner.
We trust you will comply with the above criteria.
Kind Regards,
Channel Support Team
MTN Service Provider
IS
INDIRA S's updateReviewer Update
27 Feb 2018, 08:07They have sent me the recording and Summer Sun admits and agrees that I was mislead when upgrading my contract. I am still waiting for them to call me regarding how they are going to resolve this !
IS
INDIRA S's update27 Feb 2018, 08:07
Reviewer Update
They have sent me the recording and Summer Sun admits and agrees that I was mislead when upgrading my contract. I am still waiting for them to call me regarding how they are going to resolve this !
IS
INDIRA S's updateReviewer Update
12 Mar 2018, 13:08I have contacted Summer mobile on numerous occasions and to date they still have not given me any feedback on how they are going to resolve this issue. I am paying for a contract that was sold to me which I don't have !!!! I want my contract cancelled and a full refund since the upgrade was done.
IS
INDIRA S's update12 Mar 2018, 13:08
Reviewer Update
I have contacted Summer mobile on numerous occasions and to date they still have not given me any feedback on how they are going to resolve this issue. I am paying for a contract that was sold to me which I don't have !!!! I want my contract cancelled and a full refund since the upgrade was done.
IS
INDIRA S's updateReviewer Update
29 Mar 2018, 11:01Summer Mobile advised they have sent the migration forms and is awaiting feedback from MTN, can anyone contact me to advise on the progress of this. I am still paying for a contract I did not agree to.
IS
INDIRA S's update29 Mar 2018, 11:01
Reviewer Update
Summer Mobile advised they have sent the migration forms and is awaiting feedback from MTN, can anyone contact me to advise on the progress of this. I am still paying for a contract I did not agree to.