LT
Lyle T
1 reviews | Active since Dec 2018
23 Dec 2019, 01:07
Not nice company
Mtn FIX my credit score,
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Dec 2019, 06:41Thank you for your post.
We sincere apology for any inconvenienced to you.
Our notes confirmed the following that in October you have orders a device with our Rewards-co partners, you have ordered one blue color and one black but instead you have received the devices in black.
Have you returned the devices for the upgrade to be cancelled and term date reversed?
Once this is done a credit will be placed on the account to clear the balance owing.
Did you keep the devices?
As per the notes on the account you have been informed to return the devices to a MTN store.
If you have returned the devices we require the following information. If only one device was returned please confirmed this as well ***)
Name of the device:
Date the devices was returned to the store
Store name
Reference number received from the store.
The credit score will not be amended unless the devices is returned.
We have sent the complaint to Rewards co Supervisor for assistance to contact you.
Kind Regards,
Alice van der Merwe
MTN
We sincere apology for any inconvenienced to you.
Our notes confirmed the following that in October you have orders a device with our Rewards-co partners, you have ordered one blue color and one black but instead you have received the devices in black.
Have you returned the devices for the upgrade to be cancelled and term date reversed?
Once this is done a credit will be placed on the account to clear the balance owing.
Did you keep the devices?
As per the notes on the account you have been informed to return the devices to a MTN store.
If you have returned the devices we require the following information. If only one device was returned please confirmed this as well ***)
Name of the device:
Date the devices was returned to the store
Store name
Reference number received from the store.
The credit score will not be amended unless the devices is returned.
We have sent the complaint to Rewards co Supervisor for assistance to contact you.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply23 Dec 2019, 06:41
Official
Thank you for your post.
We sincere apology for any inconvenienced to you.
Our notes confirmed the following that in October you have orders a device with our Rewards-co partners, you have ordered one blue color and one black but instead you have received the devices in black.
Have you returned the devices for the upgrade to be cancelled and term date reversed?
Once this is done a credit will be placed on the account to clear the balance owing.
Did you keep the devices?
As per the notes on the account you have been informed to return the devices to a MTN store.
If you have returned the devices we require the following information. If only one device was returned please confirmed this as well ***)
Name of the device:
Date the devices was returned to the store
Store name
Reference number received from the store.
The credit score will not be amended unless the devices is returned.
We have sent the complaint to Rewards co Supervisor for assistance to contact you.
Kind Regards,
Alice van der Merwe
MTN
We sincere apology for any inconvenienced to you.
Our notes confirmed the following that in October you have orders a device with our Rewards-co partners, you have ordered one blue color and one black but instead you have received the devices in black.
Have you returned the devices for the upgrade to be cancelled and term date reversed?
Once this is done a credit will be placed on the account to clear the balance owing.
Did you keep the devices?
As per the notes on the account you have been informed to return the devices to a MTN store.
If you have returned the devices we require the following information. If only one device was returned please confirmed this as well ***)
Name of the device:
Date the devices was returned to the store
Store name
Reference number received from the store.
The credit score will not be amended unless the devices is returned.
We have sent the complaint to Rewards co Supervisor for assistance to contact you.
Kind Regards,
Alice van der Merwe
MTN
Best regards,