dM
david M
1 reviews | Active since Sept 2012
09 Feb 2016, 16:40
Not my account?
I call today at 16:30 for my number *** which i have been paying for nearly 2 years just to be told that it is a business account and its not in my name.<br> <br> coll i want all payments to be made back to me and i have cancelled all debits including this months debit seeming as its not my account.<br> <br> I hate this company that i even went to telkom to get a new account so i dont have this ****.<br> <br> i will not pay you a cent.<br> <br> thanks
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MTN South Africa's replyOfficial
10 Feb 2016, 16:29Hello makings,
We are truly sorry for any inconvenience caused.
We have now perused the account and can confirm that the account is registered in your name. This is an account that we've taken over from Nashua Mobile in November 2014 and the cell-phone number linked to the account ends with 2513.
The agent who was assisting might have incorrectly taken your number and opened a business account and needed you to confirm the account information.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now perused the account and can confirm that the account is registered in your name. This is an account that we've taken over from Nashua Mobile in November 2014 and the cell-phone number linked to the account ends with 2513.
The agent who was assisting might have incorrectly taken your number and opened a business account and needed you to confirm the account information.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply10 Feb 2016, 16:29
Official
Hello makings,
We are truly sorry for any inconvenience caused.
We have now perused the account and can confirm that the account is registered in your name. This is an account that we've taken over from Nashua Mobile in November 2014 and the cell-phone number linked to the account ends with 2513.
The agent who was assisting might have incorrectly taken your number and opened a business account and needed you to confirm the account information.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now perused the account and can confirm that the account is registered in your name. This is an account that we've taken over from Nashua Mobile in November 2014 and the cell-phone number linked to the account ends with 2513.
The agent who was assisting might have incorrectly taken your number and opened a business account and needed you to confirm the account information.
Regards
Tim
MTN Complaints Management Team: REQ:***