DB
Darren B
1 reviews | Active since Oct 2015
17 Nov 2015, 14:24
Not migrating me to prepaid
I am working overseas and need to migrate my contract to prepaid. I filled in the migration forms almost two weeks ago at Loch Logen branch. Firstly I have accrued over R300 worth of bills as it is out of bundle and dont wan to add bundles as I was advised I would loose it once I migrate and secondly I will not be in the country soon and unable to follow up on the migration.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Nov 2015, 13:41Hello bouwerdarren,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number is under a business account. Kindly be advised that you are requested to send a signed letterhead requesting for your number to be migrated to prepaid and also include a copy of ID of the signatory.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number is under a business account. Kindly be advised that you are requested to send a signed letterhead requesting for your number to be migrated to prepaid and also include a copy of ID of the signatory.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply18 Nov 2015, 13:41
Official
Hello bouwerdarren,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number is under a business account. Kindly be advised that you are requested to send a signed letterhead requesting for your number to be migrated to prepaid and also include a copy of ID of the signatory.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number is under a business account. Kindly be advised that you are requested to send a signed letterhead requesting for your number to be migrated to prepaid and also include a copy of ID of the signatory.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***