Not Married To MTN!!!
<p>I have been trying to cancel my MTN contract for 2and a half months now. In Dec 2015 I was told to wait until June 2016.</p> <p>In May I sent my first e-mail to cancel the contract. I was asked for reasons which I gave: in our area MTN signal is bad and also as I am not using all my data I want to do pay-as-you-go. My monthly payment was R210,87...On July 1 there is debit transfer of R1461 !!! WHAT FOR!!!</p> <p>Wonder if MTN thinks we are married...Till Death Do Us Part???</p>
Good day Lin,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further on the cancellation request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Lin,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further on the cancellation request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********