1 reviews | Active since Apr 2014
<p>MTN never seems to amaze. I have contract with MTN where monthly i get R110.00 airtime which i received every month the 21st. It is the 24th today and i have a R3.98 airtime left. I never used my phone for data (making use of Axxess ISP) nor did i make any calls. I called their Support Centre who in actual fact does not have a clue what they are talking about. was then advised that i have a subscription service linked to my account which is MTN AIR G. I advised the consultant that i never subscribed however i got an SMS today to advise that the subscription is R2/p.d. He explained that the subscription took R30 on the 21st which i do not know why and it took R4 on the 22nd and R4 on the 23rd. Please note that the subscription as per SMS i received is that it is R2 per day however they decide to take R4 then he advised i logged onto the internet and it took R5.50. to the consultant if you add all this together it gives you R106.02. Please be aware that i never used my airtime for browsing the internet therefore i purchase data from a company called AXXESS. This is the 4th time i am complaining about the services from MTN think it's time i cancel my contract and tell everybody what a bad network this is. They explaining things to you that they themselves do not understand as it does not make any sense. They then want to you as client to understand how stupid is that. I need my airtime credited asap and my contract cancelled with immediate effect. </p>
And it has been 6 days since my complaint no response nor call from MTN it just shows the bad services and i do not care attitude of companies such as MTN when it comes to individuals like ourselves. I need a reply and my contract cancelled with immendiate effect as i do not want to continue with a company that is robbing their clients to make a profit.
And it has been 6 days since my complaint no response nor call from MTN it just shows the bad services and i do not care attitude of companies such as MTN when it comes to individuals like ourselves. I need a reply and my contract cancelled with immendiate effect as i do not want to continue with a company that is robbing their clients to make a profit.
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
The system do reflected on that from the sim card content service has been used.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have send the request to AirG to remove the content service for you. Your ***. The contact number***. They will notify you of the charges and dates subscribe to this service.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
If you require to cancel the contract early termination fee will apply due to the contract only expires 2017-10-07.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
The system do reflected on that from the sim card content service has been used.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have send the request to AirG to remove the content service for you. Your ***. The contact number***. They will notify you of the charges and dates subscribe to this service.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
If you require to cancel the contract early termination fee will apply due to the contract only expires 2017-10-07.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
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